When canceling an order, it is mandatory to add an Order Cancellation Reason for e.g. Customer changed his mind, Double entry, Item unavailable, etc. To create Order Cancellation Reasons in Sapaad:
Step 1: Visit Setup > Global Settings > Order Cancellation Reasons.
Step 2: Click the Add Reason button, enter the reason and click Save.
Make sure to check out our related video: Creating Cancellation and Modification Reasons for Orders on Sapaad POS